Customer support / Reclamation

    Complaints

    You have received the product you bought, but you notice it is damaged, you must contact us!

    If you are not satisfied with the product bought at the KrunaMode web shop, you are eligible for a claim within the statutory deadline. Just send us an e-mail of the "Order Complaint" e-mail (see your order number) to webshop@krunamode.hr.

    KRUNA TRADE d.o.o. guarantees that all products bought on our web shop are correct. Product photos are of illustrative nature only and do not always have to match the products that are really available in all detail. Due to the possibility of individually adjusting the monitor on your computer, the difference in perception of product color from the human eye, etc., we can not guarantee the full compliance of the colors of our color products as you see them on the monitor screen. In such cases, the claim is not justified. The buyer can lose the warranty even in the event of unauthorized processing of the product, as well as a third party's unauthorized access to the product.

    In what time can a complaint be filed on the ordered product?

    Complaints are required to be filled within the statutory deadline.

    If I notice that the product I bought was damaged, can I return it to the store ?

    Of course! If you are not satisfied with the product bought at the KrunaMode web shop, you are eligible for a claim within the statutory deadline. Just send us an e-mail of the "Orders Complaint" e-mail (your order number will be emailed to) at webshop@krunamode.hr or go to any of our stores.

    In case of complaint, the buyer is obliged to return the product within the agreed deadline. The complaint will be considered valid if the product review is found to comply with the terms of the complaint in accordance with the Mandatory Obligations Act and the Consumer Protection Act. In that case, we will replace the product within 15 days of receiving a valid complaint or return the entire amount paid. Complaints sent by packet distribution must be properly packaged in cardboard packaging. All complaints improperly packaged or those with visible mechanical damage to transport will not be taken over but will be returned to the sender at his costs.

    Kruna Trade Ltd. the authorized representative O'Neill, Bench, Blend, Henri Lloyd, Ichi and Garcia Jeans products for Croatia. © Copyright 2016