Customer support / Delivery


    You have to do shopping with a minimum of 32 € or for order outside of Croatia 70 € and we will send you bought products for free! The ordered product (s) will be delivered to your address within 8 business days, for shipments outside of Croatia 10 working days of the availability of ordered products. The shipping cost is not charged if your order exceeds 32 € or for shipping outside of Croatia 70 €. For order delivery less than 32 € or for order delivery abroad 70 , the cost is charged at the prices defined within the order.

    Why did you charge me for delivery if everywhere it says it's free?
    Delivery is free only when the order exceeds 32 € or for purchases from outside of Croatia 70 .

    What if the package I received was damaged? Am I obligated to take it?
    The packaging is designed in such a way as to avoid any damage to normal transport. If you notice that the packet is damaged you are not required to download it, you can request a new shipment. You can contact us by sending a mail to:

    Do you ship parcels outside of Croatia?
    Shipping parcels outside of Croatia is possible via Overseas express for Slovenia, Hungary, Serbia, Czech Republic, Germany, Bosnia and Herzegovina, Austria, Montenegro, Slovakia, Italy, France, United Kingdom, Poland, Belgium, Netherlands, Luxembourg, Ireland, Portugal, Spain, Romania and Bulgaria.

    Should I buy a product whose cost after the promotional code entered is less than 47 € or for shipment outside of Croatia 70 , should I pay for the delivery?
    If the price of the selected product is 32 
    € or for purchases from abroad 70 , but you will get a discount with the promotional code, you pay for delivery.

    What are the prices of delivery outside of Croatia?                                  
    These are the defined prices for delivery outside of Croatia:

    Slovenia: 6 €;

    Hungary: 5 €;

    Serbia, Germany, Czech Republic, Bosnia and Herzegovina, Austria, Montenegro, Slovakia: 10 €;

    Italy, France, United Kingdom: 12 €;

    Poland, Belgium, Netherlands, Luxembourg: 15 €;

    Ireland, Portugal, Spain: 18 €;

    Romania, Bulgaria: 28 

    How do you deliver?
    We offer buyers the delivery service of the products bought through the delivery service.

    How do I know my packet is sent?
    We will notify you of your email.

    What if I do not deliver the address when the deliveryman comes?
    If you are not at the delivery address, the delivery person will contact you by phone and you will agree on the delivery terms.

    After how much time can I expect the ordered product to be delivered?
    The product will be delivered within 3 to 8 working days, or for shipments abroad 10 working days after we notify you that payment was received (viral payment and card payment) or after notification of the received order if you are paying for the deposit.

    Kruna Mode d.o.o. the authorized representative O'Neill, Billabong, Element, RVCA, Kaporal, Garcia Blend, Ichi, Garcia, Emily & Noah and Sina Jo products for Croatia. © Copyright 2016