Terms and conditions / Privacy

    Privacy policy

     

    We treat your personal information completely in accordance with the Personal Data Protection Act, NN103-2003-06-26. In order to process and execute your orders, we need your first and last name, address, e-mail address, telephone number, and if the payment is by credit card and its number. Kruna Mode d.o.o. does not store your card information in any way, but instead we use a third party (HT PayWay) to guarantee data security. For all information we store, we guarantee the security of the information collected. 

    Any information you provide to us will be used solely for the purposes for which it was intended. All your personal information is completely secure and guaranteed by encryption and server security measures.

    Kruna Mode d.o.o. will keep your personal information confidential, will not distribute it, disclose it, make it available to third parties for use, or otherwise make it available to any third party without your prior consent. Your use of the KrunaMode.hr web site signifies your agreement to the use of personal information described on this site.

    The manager of the personal data collection is available through the web address webshop@krunamode.hr or at the address of the company headquarters in Gundulićeva 26 / a, 21000 Split.

     

    What is GDPR?

    GDPR (General Data Protection Regulation) is a European Union regulation that replaces the current EU directive and is directly applicable in all EU Member States, without any need for further implementation in national legislation. GDPR brings with it significant changes in the rules that define personal information and how it is used.

     

    What is personal information?

    Personal information is all information relating to an individual whose identity is identified or identifiable. An identifiable individual is a person who can be identified directly or indirectly, in particular by identifiers such as name, identification number, location information, network identifier, or by one or more factors inherent in the physical, physiological, genetic, mental , the economic, cultural, or social identity of that individual.

     

    What is Personal Data Processing?

    Personal data processing is any process or set of operations performed on personal data or on sets of personal data, whether by automated or non-automated means such as collecting, recording, organizing, structuring, storing, adjusting or modifying, finding, accessing, using, disclosure by transferring, expanding or otherwise making available, synchronizing or combining, limiting, deleting or destroying.

     

    The manager of the personal data collection is available through the web address webshop@krunamode.hr or at the address of the company headquarters in Gundulićeva 26 / a, 21000 Split.

     

    When and how does krunamode.hr collect data?

    Kruna Mode d.o.o. collects only that portion of customer information that is necessary for the fulfillment of its obligation or for which there is a legal basis (eg invoicing and delivery), and for which it has the consent of customers for information, support and marketing purposes. The provision of personal information for the purpose of sale is a contractual obligation, and failure to provide it will affect or even disable the proper performance of the contract.

     

    When purchasing, we collect information for the purpose of delivering the ordered product and delivering the invoice (name, surname, shipping address, billing address, telephone number and email address). We do not store or store credit card information in any way. Krunamode.hr uses a third-party service, an authorized service provider, to charge your credit cards, which encrypts your information.

     

    If you contact us directly or through a contact form, we will use the information collected directly by mail and / or phone call to answer your queries solely, and to ensure a quality user experience, all in accordance with the Law on Implementation of the General Data Protection Regulation and in accordance with the above query.

     

    When sending newsletters to subscribers, we use the information only with the consent, and in this case we can use your personal information for which we have a license in order to inform about new and promotional products, as well as delivering promotional materials by e-mail.

     

    Who has access to your data?

    Only a portion of our employees who work in customer support and system administration have access to your personal information.

     

    The aforementioned categories of employees are familiar with our policies and procedures for protecting personal data and are required to act on them.

     

    Who are the entities with which krunamode.hr can share your personal information?

    Social network providers.

     

    When creating your account, we ask you for your email address, first and last name. This is the minimum amount of data we need to create an account. If you leave your date of birth, we will use it solely for the purpose of gift giving on your birthday. We do not share this information with any other service, including social networks If you register through social networks (facebook, twitter, pinterest, linkedin) krunatrade.hr does not retain any information beyond the aforementioned that may be collected through social networks.

     

    HT PayWay payment gateway for processing credit card payments

    HT PAY WAY applies state-of-the-art data protection standards - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the data exchange between the HT PAY WAY system and the authorization centers of the card companies is done in a private network, which is protected from unauthorized access by a double layer of "firewall" (firewall). Information from krunamode.hr to HT PayWay is forwarded via SSL encrypted protocol, and HT PayWay considers all the information collected to be bank secrecy and treats it accordingly. The information is used solely for the purpose for which it was intended. Your sensitive information is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the information necessary to perform the work is collected in accordance with the exacting on-line payment procedures.

    Third parties with which Kruna Mode d.o.o cooperates

    Kruna Mode d.o.o cooperates with third parties in order to carry out e-mailing activities, advertising and analysis of Internet commerce usage, as well as the effectiveness of campaigns and delivery. We share your personal information with the following service providers only to the extent necessary to perform the service:

    Mailchimp - an automated e-mail platform that allows us to send newsletters 

    Page d.o.o. (Locastic) - The agency that created the web shop for us

    Uber d.o.o. (SeekandHit) - An online advertising agency 

    Ritam d.o.o. - a company specialized in IT solutions (ERP)

    DELIVERY - delivery service with which Kruna Mode d.o.o. Has a contract for the delivery of ordered products through the Internet store

    Google - Google Analytics used to track web statistics and demographics and behavior of web users. We use it to monitor the effectiveness of our marketing campaigns.

    Facebook - A Facebook pixel used to track web statistics and demographics and behavior of web users. We use it to monitor the effectiveness of our marketing campaigns.

    AddThis - A social sharing platform, used solely to track content sharing statistics on social networks

    Access to Customer Database with Customer's Personal Information with Kruna Mode d.o.o. for the purpose of entering into or executing a contract, is buying in krunamode.hr store and delivering products have:

    Page d.o.o. (Locastic) - The agency that created the web shop for us

    Uber d.o.o. (SeekandHit) - An online advertising agency

    Ritam d.o.o. - a company specialized in IT solutions (ERP)

    DELIVERY - delivery service with which Kruna Mode d.o.o. Has a contract for the delivery of ordered products through the Internet store, and has access only to the information that is required to successfully complete the default delivery

     

    Your information is secure with us and we will not share, sell or share it with other private or legal entities for purposes other than those listed above.

     

    How long will we keep your information?

    We store and process personal information for as long as is necessary to carry out a legitimate purpose, unless the applicable regulations provide for a longer retention period for a particular purpose.

     

    In the case of marketing authorization, we keep the information until the consent is withdrawn. In the case of rejected offers, where no marketing consent has been given, we retain the information related to the offer for one year, and in the event that you ask us to delete it, it will be deleted immediately.

     

    Personal data that are no longer required are either irrevocably anonymized or destroyed in a secure manner.

     

    How did we get your information?

    All information provided by Kruna Mode d.o.o. The possessions about you were obtained solely with your consent, and you gave them to us through the use of the Website and / or through registration. Kruna Mode d.o.o. in no way collects / purchases / obtains your information from a third party.

     

    Can you also ask us to permanently remove your information and withdraw your consent to use it?

    You may withdraw any consent at any time and / or request deletion of your information and your profile. You can do this by logging into our online store, going to your profile and initiating the process of deleting data or withdrawing your privilege. You can do the same by sending a request mail to webshop@krunamode.hr.

     

    Can you see what personal information we have and can you correct it?

    Yes, if you log into our online store and go to your profile, you can see and correct all the information we have about you. You can do the same by sending a request mail to webshop@krunamode.hr.

     

    Can you request the export of all your requested dataze in our system?

    Yes, if you log into our online store and go to your profile, you can see all the information we have about you and download it in CSV or PDF format. You can do the same by sending a request mail to webshop@krunamode.hr.

     

    Is my information automatically profiled and why?

    Not.

     

    Who can I complain to if I think you are violating my right to privacy?

    You can complain to the Consumer Protection Agency at the link here.

     

    Kruna Mode d.o.o. is registered in the Central Registry of Personal Data Records at the Agency for Personal Data Protection.

     

    Use of cookies

    To make it easier for us to browse our websites, our global network server uses cookies. These are very small text files that the server places on computer of the user for the purpose of monitoring the selection of individual language variants of our pages, etc. 

    Cookies cannot be used to run programs or install viruses on your computer.Cookies set by our web server are automatically deleted from your computer at the end of the session, or the moment you leave our site. An overview of our site is also possible without using cookies, if your browser is set up that way.

     

    Protecting the privacy of children

    Everyone at Kruna Mode d.o.o. we are aware of the importance of protecting the privacy of children on the Internet. Our websites, subject to this privacy policy, are not intended for use by persons under the age of 15. It is not our policy to intentionally collect or retain information about any person under the age of 15. If children under the age of 15 want to use our web site, they can do so only with the consent of their parents, defined by the law of the Republic of Croatia.

     

    Legality, fairness and transparency

    We will only process your personal information on the basis of a legal obligation, your consent or other legitimate basis. Data relating to you will be collected, used, disclosed or otherwise processed in a transparent manner, and the deadlines and purposes of data processing, information about the identity of the processing manager, information about how you can access your data are made public , the complaints process and requests for data updates.

     

    Integrity and confidentiality

    To protect your personal information from accidental or unlawful destruction, loss or alteration and from unauthorized disclosure or access, Kruna Mode d.o.o. uses technical and organizational security measures.

     

    Changes to the Privacy Policy

    Kruna Mode d.o.o. has the right to change or supplement the policies on confidential information at any time and for any reason. Nothing on this site may be used or intended to be used in any form of contract or agreement between the Kruna Mode d.o.o. and any user who visits the site or provides their information of any kind.

     

    Questions and Comments

    Kruna Mode d.o.o. will respond to reasonable requests to correct your personal information and to correct, amend or delete any inaccuracies. If you have any questions or comments about our data protection policy, please contact us at mail webshop@krunamode.hr.

     

    Kruna Mode d.o.o. the authorized representative O'Neill, Billabong, Element, RVCA, Kaporal, Garcia Blend, Ichi, Garcia, Emily & Noah and Sina Jo products for Croatia. © Copyright 2016