Customer support / Returns

     

    Return

    Do I have the right for a free return?
    All costumers ordering from Croatia  have the right to return any purchased product for free. Customers ordering from abroad have to pay return delivery,

    What time do I have to request return?
    You have 14 days from receiving the product to request return.

    Can I return the product purchased online in any Kruna Mode store?
    You can return all products in any of the Kruna Mode stores in person or by delivery to address Kruna Mode d.o.o., Gundulićeva 26a, 21000 Split after an approved return request,

    What after I request return? After what period I can return the product?
    After your return request, our team will contact you with further instructions. If your return request is approved you can return the product within two working days via express delivery. 

    How do I request a return?
    Return must be requested  within 14 business days since receiving the product by sending an email titled "Free return request" for Croatia or "Return" for other countries that contains the number of order ( email address is webshop@krunamode.hr ). After our team receives the request you will be contacted within 2 business days. With the returned goods you must send a receipt copy or order to confirm the purchase. Returns that are sent by package delivery must be packaged in a cardboard box above the original packaging. All returns that are not packaged accordingly or are mechanically damaged in transport will not be accepted and will be returned to the sender on senders expense.. 

    If  I get the product back if I get back the full amount I paid?
    If your refund request is approved and the Product Review finds that the returned goods are undamaged in the original packaging, we will refund the full amount to your current account or on our expense credit card in the case 
     you are ordering from Croatia.

    If you are ordering from abroad our team can organize return delivery and you will get the amount payed for product without delivery price you payed plus our delivery price for return. You can organize return yourself and you will get the full amount payed minus delivery price.

    Kruna Mode d.o.o. the authorized representative O'Neill, Billabong, Element, RVCA, Kaporal, Garcia Blend, Ichi, Garcia, Emily & Noah and Sina Jo products for Croatia. © Copyright 2016